Framing
The domain of environmental awareness can encompass a wide range of topics, however through our primary research we were able to discover an area of intervention. As a team we were interested in focusing on answering the question,
Target Persona
From the research and insights collected, we synthesized our data to create a persona that would represent our target audience. Our persona served as the foundation of our design as it mapped out our users goals and motivations.
Our targeted persona and an experience map highlighting our potential areas of intervention.
Initial Proposal
After a rapid brainstorming session, our group came to a consensus and decided to move forward with a carbon footprint tracking application. In order to envision how our persona would interact with this type of system, we formulated a journey map to see potential touchpoints that we could use to drive the design of our application.
As there were several features to the application, the team split up the tasks and as a result I was in charge of leading the design of the "logging transportation" aspect of the application.
Selected screen captures of grey box wireframes showcasing the main activity breakdown page and transportation logging user flows.
User Testing
Prior to finalizing the design of our application, it was important for us to allow for the test to be analyzed through the eyes of individuals outside of our group. Through conducting user testing with 14 participants, we were able to gather insights on the state of the core workflows of our design. In order to understand whether the intention for the application came across clearly, we allowed for users to explore the application without any guidance to monitor how they naturally reacted with the design.
Moving forward we provided scenarios to the participants, monitored their behaviour, and noted any thoughts, questions, or concerns they had while interacting with the workflow.
A portion of our testing report showcasing annotations of our findings on of the screens we had user tested.
Takeaways
Upon reviewing the results, I synthesized the data into 2 insights to inspire the team moving forward as we explored an area of intervention.
Users were given too many numbers and data that they were unable to understand what they were supposed to represent and whether the values should be interpreted as positive or negative.
For logging transportation, there wasn't enough inclusion in regards to options as to how people travel, whether it be through carpooling, driving more than one vehicle, or utilizing a motorcycle opposed to a regular vehicle.